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Job Description: TEMPORARY AS NEEDED ROLE!
Could be 20hrs a week, could be 40 hours a week. Should get schedule a day in advance.


Supplier Intake Questions
What is a day in the life like for the person in this role? Office duties receptionist
Are there other skills/certifications required that are not listed in the job description? Office background
What are your non-negotiable requirements? N/A
What does the interview process look like? Via phone and at on site
What are 2 or 3 prescreen questions you would like to have the vendor ask the candidates and provide the answers to along with their resume submittals?
1. What interests you about customer service, in particular? Where do you see this role taking you?
2. What types of software have you used in previous jobs?
3. What dates/times are you best available for an interview?
4. Do you understand this is a "floater" type of role where you will work 'as needed'?
5. Do you understand this is not a remote work from home role?
What is the lift requirement for this assignment? 10 to 20 Lbs
Work Shift - What are the work days and hours? Day Shift (8 to 5)
How long do you anticipate the assignment to last? What is the possibility of extension? Floater at the beginning and a possibility of a permanent if there is a job opening
Work Location Is this position onsite or remote? ONSITE
o If remote, is it fully or partially remote? n/a
o If partially remote, how many days per week will the person be expected to be onsite? n/a
o If onsite, what is the onsite address or location code? VA206-Stafford-475 Aquia Towne Cente
What are the selling points of the location (if onsite) to attract candidates? Large company experience
What is the COVID protocol for the site? N/A
Will the contractor be issued a laptop? Yes
What Background investigation package is required for this assignment? CBRE standard/DRUG
Is a drug screen required? YES
o If yes, what panel? 5 panel
Is there any client specific paperwork required? N/A
What is the FMC Code? 240101.901041.BAH
What is the Project ID? 10GCS0070133
What is the account + activity code? 495008
Additional information N/A

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred. CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and/or ABILITIES Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications. Good organizational skills. Ability to work flexible work schedules based on office needs. Physical ability to assist. Able to lift 30 lbs. Strong problem-solving skills. Highly adaptable and flexible. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides personal services to employees and guests such as arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other services as needed. Displays a warm friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status. Maintains records and logs of service requests and tracks their status. Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities. Maintains a file of services including transportation sources, accommodations, and referral contacts. Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team. Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures. Performs other duties as assigned.