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WHO WE ARE
The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023) (link removed) We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.
Job Description
The Family Engagement Specialist will oversee new families entering and exiting from shelter and will help provide basic necessities and support as these families work to resolve their homelessness. Every activity you undertake will provide someone safety and help them on their journey to housing. This position requires a high degree of compassion, problem solving skills, detail orientation and respect for guests as you monitor sensitive personal data and work with families to help them find the resources they need to step out of homelessness and back in to the community.
*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply*
Location
Midvale Family Resource Center
Reports to
Supportive Services Supervisor
Position Status
Full-Time
Shift
Sunday- Thursday, Flexible, 9-5
Grade/Starting Salary
Grade 6/$18.90/hour
FLSA Status
Non-Exempt
EEO Class
Administrative Support Worker
Family Engagement
You Will:
- Complete intakes when families enter shelter and ensure accuracy and completeness of data collected.
- Help families access resources in community and creatively problem solve plans to move into stable housing and increase family resources and overall stability.
- Collaborate with clients and other members of the Services team to establish funding eligibility for new families.
- Orient new families to shelter with trauma-informed approach, review shelter rules and in-shelter resources available to guests.
- Gather documents and create guest files for use in multiple departments.
- Assist families in applying for vital documents upon entry to shelter.
- Provide support, training, and assistance to Family Advocate and Case Management staff with regard to intake paperwork and processes and ClientTrack data entry.
- Coordinate efforts to gather complete and accurate client information across multiple departments and foster good interdepartmental relations.
- Professionally represent the Family Engagement Team in meetings with other agency departments and community partners.
- Attended weekly staff/staffing meetings
- Use agency vehicles to provide transportation for clients.*
Crisis Management
You Will:
- Utilizing the training we provide to jump into high stress situations in an effective and trauma-informed way
- Collaborate with the crisis clinician on individuals with a variety of mental health issues
- Ability to accept direction and constructive feedback from Supervisor.
- Provide direct, trauma-informed case management services to guests, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, agency and community resource utilization, and network building.
- Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.
Promoting Best Practice
You Will:
- Demonstrates awareness of and sensitivity to diverse populations.
- Ability to contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
- Understanding that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home
Other duties as assigned
Ability to pass a pre-employment background check and drug screen.
Requirements
Education and Experience
- Knowledge and experience in administrative duties including clerical, computer literacy, and organizational skills required.
- Direct service experience with difficult and vulnerable populations preferred.
- Bilingual in Spanish or other languages preferred.
Physical and Equipment Requirements
- Ability to lift 25 pounds
- Ability to sit, stand and walk for at least an hour at a time
The Road Home is an Equal Opportunity Employer
The Road Home will be requiring all employees to be vaccinated against COVID-19
Diversity, Equity, and Inclusion (DEI) is essential to The Road Homes mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.
Benefits
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
- Health Care Plan (Medical, Dental & Vision)
- HSA, FSA, HRA (We reimburse part of your deductible!)
- Retirement Plan (403B with TRH contribution and match)
- FREE Life Insurance for employees
- Paid Time Off (Vacation, Sick & 12 Public Holidays)
- One Floating Holiday Per Year
- Free Short Term & Long Term Disability
- Employee Assistance Program
- Free Training & Development
- Tuition Assistance for a wide variety of classes!
The Road Home
