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Guy Carpenter is a global leader in reinsurance broking, strategic advisory services, and industry-leading analytics.

We are excited to offer you a great opportunity to join our expanding team responsible for accounting and settlement duties within Guy Carpenter Client Support Services (CSS). We are looking for a client-focused individual with strong problem-solving skills, who can work with a wide range of stakeholders at all levels and has a track record of working collaboratively with their team to achieve KPIs.

We are open to experience from a broad range of roles within the reinsurance or insurance sectors, but you will need significant experience of accounting and settlement activities to be successful within this role.

If you are looking for the chance to start a new position in 2024 that will allow you to shape and develop your role and enhance the way we do things, then this could the move for you.


What can you expect?


Apply your experience and further develop within a role that offers the opportunity to help shape the future of Fiduciary within CSS. Drive continual improvement of support offering in Mumbai for market fiduciary roles and act as a conduit between offices. Partner with the Operations Specialists to support root cause analysis and developing improved processes, protocols, and behaviours to improve outcomes in the future.

Deliver outstanding client/market service and advance Guy Carpenters reputation.

Take responsibility for your workload, work with a high degree of autonomy, liaising effectively with senior colleagues and providing guidance or escalation as required.

Lead regular dialogue and have frequent personal interaction with market/client contacts to drive resolution to issues related to payment and collection.

Oversee the gathering of inputs for the evolution of the operational model to drive new process improvement ideas leveraging technology solutions.

Be responsible in driving strategic and global relationships with brokers, clients and markets in order to understand issues, resolve problems and queries and review working practices and drive business.

Lead strategic team meetings and activities to drive sharing of opinions, ideas, knowledge, and solutions, drive action plans based on the ideas and manage opportunities for team learning.


What you will be rewarded with:


We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 2 days per week allowing 3 days per week to be spent working on a remote basis.

Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:


Provide innovative solutions to drive operational efficiencies in fiduciary process and procedures as a core attribute throughout CSS.

Ensure Mumbai Governance framework is robust, and that focus is maintained on key metrics.

Monitor KPIs for trends and take corrective actions to ensure we are operating within agreed timelines.

Monitoring funding, identifying problem areas, implementing solutions, and driving improvements.

Liaise effectively with CSS and Guy Carpenter client-facing colleagues where necessary to ensure a coordinated approach is taken.

Promote new process improvement ideas and help in the development of dashboards and reports tailored to the specific requirements of CSS, providing performance metrics and KPIs for stakeholders.

Always maintain a strong focus on the resolution of issues for clients and CSS in the broadest terms. Ensure actions taken are meaningful to conclude issues or develop traction to do so.

Participate in team and department meetings and activities to share opinions, ideas, and knowledge.

Maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes.

Support wider CSS activities where required, including but not limited to quarter review of potential financial exposures, delivery of key performance targets, or other significant business objectives.


What you need to have:


Knowledge of Reinsurance concepts and principles, laws and regulatory requirements (i.e., FSA), and general business trends.

Track record of successful client account management, relationship management, engagement, and development.

Able to work effectively with a wide range of stakeholders at all levels and communicate detailed and complex information in a clear and concise manner.

Successful management of workload; able to manage expectations of all clients and stakeholders.


What makes you stand out:


Significant experience of Insurance or Reinsurance accounting and settlement activities.

Demonstrable record of accomplishment of successful financial remediation or issue resolution, including commercial or similar negotiation.

Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment.

Consistently provide guidance by mentoring and/or training colleagues.

Consistently deliver superior client service.

Data management and analytical skills.


Guy Carpenter & Company,
LLC is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people. The companys 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit (link removed) and follow Guy Carpenter on LinkedIn and Twitter @GuyCarpenterMarsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at (e-mail removed) McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one anchor day per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.