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Field Incident Response Coordinator

TekBank seeks a Field Incident Response Coordinator to join our team in Pompano, FL. This role reports to and assists the TMC Operations Manager with daily operations activities of the Incident Response contracts (Road Ranger, RISC and STARR) in accordance with the SOGs, protocols, and policies.

How will you contribute to the team?

• Responsible for technical oversight of these programs in conjunction with CLIENT staff, training materials and the coordination and communications support with these Incident Response contractors to ensure the consistent delivery of services on both sides
• Responsible for understanding of TSM&O and traffic engineering principles.
• Has a good understanding of key incident clearance concepts.
• Ability to review vehicle response logs, SunGuide records and vehicle maintenance records in the process of making sure contractual measures are adhered.
• Provides project management support and helps develop and implement the TMC's support role in overseeing the Road Ranger service patrol, RISC and STARR wrecker programs.
• Assists in the day-to-day management of the TMC support resources towards incident clearance and coordination with the TMC operations.
• Performs inspections of Road Ranger, RISC and STARR vehicles upon routine request of the CLIENT to ensure these vehicles conform to standards required of those separate contracts.
• Participates in periodic TIM and TMC coordination meetings and ensures appropriate interagency coordination.
• Assists in the preparation of monthly reports of performance measures for Road Ranger patrol, RISC and STARR operations.
• Assists the TMC Manager in the semi-annual update of the SOGs to conform to current best practices related to the incident response contracts.
• Assists in development of training materials and the semi-annual update of training materials, especially to ensure the needs of the TMC are included in the training maintained by TIM program partners.
• Performs all other tasks assigned by the CLIENT.

Requirements

• Experience with SunGuide Software
• Three (3) years of experience in a similar position to assist in overseeing service patrol, wrecker patrol and coordination of incident response with law enforcement and/or maintenance responders
• Must be proficient with Microsoft Office