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As the Field Operations Specialist, you will support field operations to ensure guests satisfaction, as well as supporting owners needs and provide back up support to the General Manager.

Responsibilities

• Provide superior service to our owners and guests
• Use of our reservation system and app to provide outstanding customer service

• Perform pre-arrival inspections of homes to ensure quality standards
• Promptly reports/corrects any inconsistencies/maintenance issues with speed and accuracy to ensure guest satisfaction
• Assist with guest and owner needs, including responding to after-hours calls (evenings and weekends) in a timely manner
• Hand guest issues, relaying to maintenance and do follow-up on pending items
• Perform light maintenance tasks (swap propane tanks, change light bulbs, etc)

• Manage administration, including invoicing, vendor scheduling and package/delivery management
• Work with our property management system to support our housekeeping and maintenance departments
• Maintain par stock of guest supplies and organize supply inventories
• Maintain compliance with company policies and procedures
• Work closely with the General Manager in supporting general operations as needed

• Perform other duties as assigned by General Manager

Requirements

• High school diploma or equivalent
• Two years of experience in customer service or quality control/assurance
• Outstanding verbal and written communication skills, combined with strong organizational and time management skills
• Ability to work independently with a sense of urgency at times, as well as working in a team environment

• Superior customer service skills
• Ability to work self-directed and have initiative
• Ability to adapt and be flexible with different projects on a short notice
• Experience in the hospitality industry, preferred
• Bilingual in Spanish, preferred

Working Conditions

• Able and willing to work weekends, on-call after hours and/or holidays when needed
• Office work environment and out in the field, as well as some work from home
• Must have reliable transportation
• Schedules vary based on business need, so flexibility is expected

• Position requires employee to stand, walk, drive throughout shift
• Must be able to lift and carry objects weighing up to 30 lbs
• Indoors and outdoors work environment
• Position may come into contact with pets
• Schedules vary based on business need, so flexibility is expected

• Position occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl

Compensation

$24-$25 / hour

Benefits

• Competitive Compensation
• Health, Dental, and Vision Coverages
• 401k with match
• Career advancement opportunities
• All the equipment youll need to be successful
• Join a team that truly lives their values
• $500 bonus after 90 days of employment

Grand Welcome is proud to be an equal opportunity employer (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Differences are what make us better. We will ensure that all individuals with disabilities are provided appropriate accommodation to participate in the hiring process, perform core job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.