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i. Mandatory:

1. 1. 3-5 years of experience in desktop engineering and/or desktop hardware and software configuration troubleshooting for Intel and iOS based systems
   2. 1-3 years of experience in the use of SCCM as a patch deployment tool
   3. Good experience of Win10 upgrade is a must
   4. Excellent customer service orientation and verbal communication skills

ii. Coordinate with infrastructure and security teams on desktop/laptop software install requirements Lead troubleshooting activities in resolution of patch execution and deployment issues

iii. Implement global desktop/laptop images

iv. Experience with various server systems, operating systems, and diverse technical environment

v. Ability to install software for and troubleshoot a wide range of applications

vi. Advanced analytical thinking and problem-solving skills

vii. Mac experience is preferred.

viii. Develop wrappers and packaging for use in patch distribution

ix. Define and coordinate global image rollout schedule