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Job Description :
Job Summary Install, configure, troubleshoot, diagnose and resolve issues with PC and laptops, Basic LAN network connectivity, printers, and peripherals. This position will be responsible for the configuring, maintaining and updating of the end user systems, and will involve light system administration level tasks regarding active directory in a corporate enterprise environment.
Job Duties * Manage, resolve and update tickets and escalate as needed.
* Install computer peripherals for users.
* Conduct diagnostic reviews in order to identify and correct any problems.
* Diagnose and troubleshoot basic software problems, install updates and upgrades in order to maintain proper functioning.
* Provide software support from installing basic hardware/software and networking components to meet user needs. * Basic PC Computing training for end users * May have to move various PC's and other PC related equipment as needed for user relocation or new office setup. * Other duties as assigned
Skill/Experience/Education
Mandatory Skills: * Experience providing hands on and remote customer service and support for client. * Prior knowledge of Exchange, Outlook, Virus protection, LAN/WAN and TCP/IP and related software. * Desktop imaging experience * Strong troubleshooting skills * Microsoft Office 2010-2016 application support * Ability to explain technical concepts to non-technical staff * PC Software malware remediation and cleanup * Basic TCP/IP Networking concepts. Good fundamental understanding of IP Networking and troubleshooting. * Must have excellent customer service skills and strong verbal / written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals Education/Experience * Associate Degree and/or related certification and 2 or more years of related experience in a Desktop Support environment * Must have minimum of 2 years of related experience in corporate computing environment
V R Della Infotech Inc
