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Job Description Role: Field Service Technician Location : Clark, NJ JOB Description: Responsibilities: Support and facilitate user onboarding and MDM for NA R&I users Facilitate onboarding, transfer, departure, and AD updates as needed Supports LOA and legal hold accounts exception in AD with ITG Support OA PASS-related issues (ID completeness, duplicate IDs, data cleansing) Monitor SNOW L3 and SWAT queues and facilitate the ticket assignment Facilitate SNOW request/incident escalation and resolution with the IT team from France, Service Desk, Client Services, and OA PASS team on AD, OA PASS, and R&I applications Facilitate distribution list and security group member updates for the NA R&I users Facilitate shared drive access (US & France R&I, and Corp) Coordinates R&I applications access managed via MDM or w/o MDM Facilitate managing inactive users and PC accounts Support and escalation of local applications incidents: FIZZ, Kardex PPG, Empower, Bartender Manage lab notebook ordering, notebook check-in and check-out, and off-site storage and retrieval Support SWAT with provisioning of instrument and instrument software and updating the SNOW assets Provide support for any IT-related activities and issues when necessary Website Open Jobs