The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

Key Duties & Responsibilities:

* Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
* Continual training of equipment and resources necessary to perform the functions of the department
* Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.
* Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concern
* Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessary
* Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
* Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
* Dismantle machines and equipment to gain access to and resolve issues
* Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
* Produce timely and detailed service reports
* Monitor work procedures, work schedules, and expedite workflow
* Create and submit a completed expense report each month
* Assist with office / warehouse needs as time permits

What we Provide:
* Mileage Reimbursement
* Daily Per Diem
* Benefits
* Tools Provided
* Phone bill Reimbursement
* Work laptop provided