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Field Services Technician Location: US-MI-Ann Arbor Email this job to a friend
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Field Services Technician one year contract full-time position with our client in Ann Arbor, MI 48103. This position provides primary support for end-user devices and network hardware to providers and staff. Performs user support, maintenance, training, installation, and project coordination, as required in the support of assigned systems. Responsibilities include end-user device setup, application implementation and rollout and software maintenance. Provides on-site support for administration and practices. Responsibilities: - Researches, evaluates, installs, configures, and troubleshoots all hardware peripherals
- Defines and takes proactive steps necessary to avoid problems and minimize or eliminate system downtime - Applying necessary patches, service packs, program upgrades or configuration changes.
- Troubleshoots local practice network, systems, and applications to identify and correct malfunctions
- Works closely with the service desk team and leadership regarding hardware and network support
- Installs new software as directed.
- Moves IT equipment as needed and ensures that all information delivered to offices
- Adheres to pre-defined SLAs and Service Desk Metrics.
- Works with IT Leadership and IHA Compliance Officer on HIPAA compliance
- Provides off-hours support on a rotating basis (on-call).
- Prioritizes telephone, email, and service desk inquiries as well as determines when to escalate
- Communicates effectively with IHA personnel to ensure coordinated efforts regarding system changes
Requirements: - Associates Degree or equivalent experience. CompTIA A+ or Microsoft MTA certification preferred.
- Experience with Active Directory, Citrix XenApp, and Microsoft 365 preferred.
- 2+ years of experience in an IT support position.
- Broad knowledge of multi-level desktop/laptop computer systems, applications and/or equipment.
- 2+ years experience with Microsoft Windows, Office, and other typical end-user support issues.
- Ability to diagnose and resolve hardware, software, networking and printing issues.
- Basic understanding of LAN/WAN technologies.
- Previous experience providing phone support and remote technology to resolve end-user issues.
- Ability to speak before groups of people, either in-person or virtually.
- Ability to communicate technical information to non-technical personnel.
- Successful completion of IHA competency-based program within introductory and training period.
- Requires the ability to drive to office locations.
Suzanne Snell
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