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Field Support Representative
Location: US-GA-Macon
Jobcode: 3279df14d1e6b78c61412fe577d990dc-122020
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Summary

Under the direction of the Enterprise Support Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, promotions and administration of Enterprise/Area Accounts within an assigned territory. The FSR is responsible for a broad knowledge of client operational services and complete knowledge of account service delivery requirements.

Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations. Assists with the development of Site Procedure Guides and ensures compliance with all aspects of Client Service Excellence.This is a Contract to Hire opportunity, working days are Monday to Friday, 40 hrs per week and working timings is 8:00 AM to 5:00 PM

Roles & Responsibilities

Assists new MS site implementation. Assists Site Manager or Supervisor in offering suggestions for improvement. May include new suggestions or suggestions to existing processes or procedures. Assists in the training of new and existing employees.

Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor. Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor. Orders paper, toner and other supplies as directed by Site Manager or Supervisor.

In the absence of onsite personnel, may perform any of, but is not limited to the following duties:
- Processes all incoming and outgoing mail. Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations. Filing and labeling of documents and other materials for storage and retrieval. Shipping and Receiving, including the movement of boxes and or equipment.
- Provides Courier Service for the pickup and delivery of mail and copy jobs, on campus and offsite. Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders, laminators, etc.
- Performs basic troubleshooting on all equipment used within the RICOH Center. Assists in the coordinating of work assignments to meet specific deadlines and service deliverables. Manage all aspects of the RICOH Center in the absence of the Site Manager or Supervisor.
- Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor. For one person sites, attend the Daily huddle via conference call. Performs Front Desk Receptionist duties

Minimum Qualifications