Report this Job
Role: Field service (Desktop) specialist
Location-Chicago,IL
Contract Hire
Role Description:
Performs Problem determination and resolution of mobile Equipment and Software problems through the effective use of available technical resources. Resolves Problems, including completing all related administrative duties. Resolves Customer's Equipment/Software mobility Problem tickets.
Key Operational Responsibilities:
Password Resets on IOS Device
General technical/customer support for user questions on using the IPad device.
Installing any missing application or URL into Intune store for NiSource Application (Approved Application List)
Seeking Approval for missing application or URL into Intune store for NiSource Application if not included in Approved Application List.
Uninstall, Reinstall any corrupt application or URL into the Intune store for NiSource Application.
Routing the un-resolved issues to the respective resolver teams
Hypercare team will route all issues with accessories, device malfunctions, and repair issues with being delivered in unusable state to Tango for resolution
Resource Skillset and Knowledge Expectations
Mid knowledge level in mobile device customer support (IPad).
Mid-level knowledge on Intune application management.
Mid-level knowledge on App Store management.
Mid-level customer support role.
Required Skills and Experience:
History of providing enterprise support, administration and troubleshooting for Mobile Device Management
Excellent oral and written communication skills
At least 3+ year of experience in mobility support
Familiarity with ticketing systems for lifetime management of incidents
Good knowledge of Apple iOS and Android
Familiarity with messaging technologies (e.g., email, calendar, contacts)
Knowledge on MDM products (e.g., Mobileiron, InTune)
Knowledge on Intune application management & App storage management.
Knowledge in Autopilot is added advantage (Windows/iOS - phones/computers
Futran Solutions Inc
