Filenet Dedicated Support Engineer

Atlanta, GA

Contract - to - Hire

$130 – 140k + bonus, upon conversion to FT

We are a leading provider of electronic content management and exchange solutions and services, with one of the largest national archives of digital information in the cloud. Our Service Delivery and Operations team is seeking a Filenet Engineer to be a technical lead for complex ECM delivery projects.

Essential Duties and Responsibilities:

• The Dedicated Support Engineer (DSE) is a dedicated position that will reside on site at the customer facility.


• The DSE will be the primary technical focal for day to day operations


• Will work with the Service Manager (SM) and customers operations and development management teams to plan changes and manage issues


• This will be the lead technical position supporting the client


• Will be responsible for managing the day to day customer technical issues


• Will participate in and be the technical lead for small projects working with the customer and SM


• Will manage and drive technical issues with both the customer and internally


• Will work together with the customers Service Manager (SM) to plan and deploy changes


• Will lead troubleshooting of the end-end solution (familiar with compute, storage, network technologies, etc) and individual issues

 Requirements:

• Expert with Filenet application operations


• Experienced with Filenet application testing and methodologies


• Experience with deploying large Filenet projects


• Customer facing service and operations experience


• Experienced with managing production operations– change & incident mgt, notifications and escalation


• Filenet Certifications strongly preferred


• Outstanding communications skills


• This position will convert to FT, career contractors should not apply