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Fotografiska is the Contemporary Museum of Photography, Arts, and Culture(link removed) A destination to discover world-class photography, inspiring programming, elevated dining, and surprising new experiences, Fotografiska was founded in Stockholm in 2010. The Museum has since opened a treasured, historic landmark building in NYCs Flatiron District, expanded to Tallinn, and will welcome a Berlin Museum in 2023. Fotografiskas goals are simple: to inspire new perspectives for a more conscious world through the power of photography, to bring people together in discovery, experience, impact, and community.

Fotografiska | New York

Located at 281 Park Avenue South, the six-floor, 45,000 sq ft. historic landmark is home to an unexpected mix of world-class art, vibrant cultural programming, and exceptional dining experiences including Vernika and our Members-only space, Chapel Bar.

The Role

The Vernika Floor Manager role requires the planning and coordinating of all day-to-day activities required to run a large-scale, world-class restaurant operation at Fotografiska New York. Directly reporting into the Vernika General Manager with a dotted line to the Fotografiska General Manager, it is the responsibility of the Floor Manager to lead a front-facing operation, produce excellent results, and deliver exceptional service to our Members and Guests. The Floor Manager will assist in driving a multi-million-dollar revenue channel for Fotografiska, the role oversees all aspects of the floor service operations, including the training and development of floor staff, and ensuring the venue is prepared daily for success. Our Floor Manager will aim to execute a seamless and exceptional hospitality experience with professional resolution of all service issues; they represent Vernika and Fotografiska with hospitality and generosity in every interaction.

Requirements

• 6+ years acting as a Floor Manager or similar role in luxury hospitality, food + beverage, or bar environments.
• Encompassing several spheres of hospitality - blending service excellence, innovation, creativity and operations the role calls upon but is not limited to: leadership by example, team building and guest rapport, alongside workflow and management of all daily restaurant operational functions.
• The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required to maintain the integrity of The Vernika & Bar Restaurant operations.
• An advocate and ambassador of service excellence that understands the critical role that exceeding and maintaining service expectations plays in the success of building the Fotografiska F+B operations.
• Supply our Members and Guests with in depth knowledge of all Vernika food + beverage menu items and ensure the quality of all food + beverage items delivered, are consistently meeting the high standards set by the F&B leadership team.
• Set the standards of service unique to Vernika, consistently working to improve the delivery of service, implementing all systems to ensure ultimate guest satisfaction.
• Professional, informative and effective communication during pre-service briefings of all information relating to all food + beverage offerings, daily reservations, and museum operations
• Experience driving high-touch restaurant operations directing the Bar & Floor team set up, pack down, including training programs for high-end, highly visible entertainment entities.
• Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, and profitable organization.
• Build an internal program to support "expect the unexpected" with Member, Guest and VIP moments, whilst educating the teams in discovering ways to find the yes for all in a manner that upholds the integrity of operations.
• As an ultimate ambassador for the Vernika brand the Floor Manager will ensure customer relations for all Members and Guests are executed to the highest level of service, resolving all customer complaints & correspondence as required.
• Flourish while working against deadlines while having the ability to be self-motivated, pro-active and to find creative solutions to challenging problems.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory, and cash control.
• Detailed daily profile review of all reservations, allocating appropriate tables, arrange the evening table plan, set up the evening staff briefing sheet and flag the General Manager on all noteworthy reservations to ensure the execution on house VIP protocols.
• Pre and post service analysis of the cost effective and efficient allocation of staffing levels per service in relation to daily reservations and or event bookings.
• Assist all Management teams implementation of training programs and materials for Bar & Floor staff across the venue.
• Assist the Vernika General Manager with the establishment of operating systems and the onboarding and set up of training schedules with new staff.
• Assist the Veronika General Manager in counting monthly inventory pars of OS&E, Uniforms & Linens and inputting these into Excel and Xtra Chef.
• Creating an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered upon teamwork and mutual respect.
• Ongoing development of team members to ensure detailed product knowledge, growth and professionalism.
• Attend daily / weekly & monthly operational meetings to ensure effective coordination and cooperation between departments.
• Implement effective policies to ensure that overall Restaurant, Kitchen and BOH areas cleanliness meets State Health Code Standards, with the expectation of always passing a Grade A.
• This role will require weekend availably, including the ability to work occasionally during public holiday periods.

The anticipated salary range for this position is $75,000 - $80,000. Fotografiska is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may be available.

COVID19: The health and well-being of our members and staff has been our number one priority and the guiding force behind all our decisions as we open our doors. We encourage you to learn more about our commitment to safety by reading the steps we have taken to ensure that all guests and teams feel safe, comfortable, and secure, going forward on our website.

Diversity & Representation: Fotografiska is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family + Caregiver Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources