Position: Front Desk Agent

 

Responsibilities

• Perform all check-in and check-out tasks


• Manage online and phone reservations


• Inform customers about payment methods and verify their credit card data


• Register guests collecting necessary information (like contact details and exact dates of their stay)


• Welcome guests upon their arrival and assign rooms


• Provide information about our hotel, available rooms, rates and amenities


• Respond to clients’ complaints in a timely and professional manner


• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs


• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests


• Maintain updated records of bookings and payments


• Not limited to these tasks but any deemed necessary by the General Manager