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Front Desk Associate Location: US-TX-Sonora Jobcode: rkhusy Email Job
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JL Bar Ranch, Resort & Spa is a private ranch offering many indoor, outdoor and culinary activities. Our culture is To Redefine the Ranch and Resort Experience as a World Class Destination of Choice through our Mission, Vision and Values. We maintain a spirit of sustaining an enthusiastic and fun environment.
Full job description and online application at (link removed)/careers
Ideal candidate requirements vary by position, but all JL Bar positions have the following similar expectations: Team Player Guest Service and Hospitality Oriented Detail Oriented Effective and Respectful Communicator, Both Verbal and Written Reliable, Efficient, Responsible & Punctual Self-Motivated Positive Attitude Capable of Working with Little or No Supervision Must Maintain a Professional Appearance, Following Uniform Policy Willing to Go Above and Beyond for Co-Workers, Management, & Guests
Duties, Responsibilities & Requirements
Maintain the upkeep and appearance of the lobby, entrance, front desk area, and pool area. Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs. Contribute to the overall security by reporting any unusual occurrences and coordinate with front gate staff daily. Create and maintain updated records for reservations (collect all contact details) in the PMS. Respond to all guest services email in a timely manner. Netiquette should be followed. Inform customers about payment methods and verify their credit card data. Provide working knowledge about the property, available rooms, rates, activity and spa services, amenities, and local information to accurately respond to guest questions. Increase guest utilization of facilities by promoting activity & spa services when appropriate. Greet the guest in a friendly and courteous manner. Perform all check-in and check-out tasks efficiently. Respond to requests and complaints in a timely and professional manner. Inform Property Manager of any complaints or unusual situations. Attend and actively participate in weekly staff meetings and training sessions. Must be able to stand for extended periods of time. Light lifting required. Perform other duties as needed.
Rate of Pay & Benefits
Rate of Pay: Based on Experience, Bi-Weekly. Optional Benefits For Part-Time Employees: Quality employee on-site lodging. Optional Benefits For Full-Time Employment: Medical, Dental, Vision, 401(k) matching (100% up to 6%), Vacation Time, Quality employee on-site lodging.
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The JL Bar Ranch, Resort & Spa
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