Standards

• Supports mission, values and goals of the Signature lines of service


• Meets Signature standards for attendance and punctuality; maintains professional manner in dress and in speech


• Completes mandatory education requirements annually


• Adhering to agency policies


• Functions as a member of a team of providers, promoting team communication and support


• Meets productivity expectations for this position; organizes tasks and manages time effectively


• Can work well individually and without supervision. Asks appropriate questions when unsure of an assignment and takes initiative in areas expected of this position. Uses good judgment in difficult situations


• Works as scheduled; notifies the supervisor or designee of delays or absences within established expectations


• Able to problem-solve effectively when the work environment is nto physically safe for staff


• Knows evacuation plan and where fire extinguishers are in the office

Responsibilities

• File clinical record forms into client/patient charts


• Answer Signature phone lines and determining the appropriate person to route calls to


• Accurately file invoices, forms, and remittance advice information into financial/billing file within the Business Office


• Run errands for the home office building


• Simple data input into computer applications such as Word and Excel


• Perform related duties as requested

• High School Diploma or equivalent


• Minimum 2 years of experience in the healthcare industry


• General knowledge of home health service needs


• Knowledgeable of administrative practices and procedures


• Must be able to read, write, speak, and understand the English language


• Excellent communication and customer service skills


• Ability to type a minimum of 35 WPM, operate a word processor, and use a 10-key calculator


• Ability to make independent decisions and remain calm during emergency situations


• Ability to seek out new methods and incorporate them into existing practices


• Possess a cheerful personality and be able to work harmoniously and tactfully with others


• Must possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages