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GSA Entry Level Queue Coordinator Cleared Location: US-MD-Annapolis Junction Email this job to a friend
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- Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, and Surplus tickets
- Verify tickets for correct routing and research and reroute incorrectly routed tickets
- Update ticket status and provide work documentation on tickets
- Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out. Perform preliminary categorization of problems
- Assign tickets to appropriate queues. Notify site technicians of any priority or critical problems or tickets and Route tickets to an appropriate member of the site queue team
- Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation. Complete required ticket updates and work documentation.
- Escalate problems or tickets to higher-level management when required and/or necessary.
Schedule: Monday through Friday, 10 am to 6 pm. Requirements TS/SCI with poly required - 0 years of related experience and a Bachelor of Science degree (or five additional years)
- Must have one year of experience in customer service, technical helpdesk, office administration, or project management.
- Must have excellent customer service and organizational skills.
- Must have good interpersonal skills and a willingness to be a team player.
- Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure.
- Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.
- Knowledge of or familiarity with the SupportIT database/application is highly desirable.
- WINTEL and/or UNIX system administrators looking to perform non-technical work are also desired.
Benefits - Health & Life Insurance
- Dental Insurance
- Disability Insurance
- 401K Retirement Plan with Matching
- Tuition Assistance
- Vacation and Sick Leave
- Hiring Bonuses
- Referral Recruitment Program
NiSUS Technologies Corporation
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