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Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the area of responsibility.

Schedule: Monday through Friday, 2 pm to 10 pm.

Requirements

TS/SCI with poly required

• 0 years of related experience and a Bachelor of Science degree (or five additional years)
• In addition, the position requires a minimum of 1 year of experience with a background in Microsoft Office applications, including Outlook, Word, and Excel.
• Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus.
• Unix experience is not required but is a plus.

One or More of the Following Certifications Required:

• A+
• CCNA Security
• CND
• Network+
• SSCP
• CySA+
• GICSP
• GSEC
• Security+
• CASP+
• CCNP Security
• CISA
• CISSP (or Associate)
• GCED
• GCIH
• CCSP

Benefits