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The System Administrator (SA) is responsible for supporting production and lower-level AWS environments utilizing Linux operating systems, as well as Google Workspaces and in the future Azure environments may be included.

JOB SUMMARY:
The System Administrator (SA) is responsible for supporting production and lower-level AWS environments utilizing Linux operating systems, as well as Google Workspaces and in the future Azure environments may be included. The SA will work closely with CM resources as well as BA s, QA s, and developers to ensure successful delivery of solutions in a secure and stable environment. This role will provide technical expertise and function as a technical resource to GTA Dev-Ops teams. The SA will be the subject matter expert in Dev-Ops for the Linux environment and will assist in technical understanding of incident management and problem management for Windows and Google environments. A primary part of the role is to work closely with change management team on backup, patching and support processes. The SA will function as a primary team member in the analysis, interpretation, and presentation of performance measures with regard to the Linux environments, as well as a key member on tools integration.

RESPONSIBILITIES:
Contribute to Georgia Technology Authority (GTA) operations & support, follow defined best practices, implement support process, for supporting the GTA tools and secure development tools.
Coordinate application deployments, upgrades and changes with the relevant configuration management, application development teams, business stakeholders and leadership, define the upgrade and communication plan for the system s users, send out upgrade, informational and outage notifications.
Assist customer agencies in configuring AWS, Google Workspaces and Azure accounts.
Deploy the AWS architecture for GTA Software Development tools including infrastructure, storage, compute, connectivity, and necessary configuration to ensure robust 24x7 availability and uptime.
Contribute to development and documentation of a robust patching and monitoring process and implement across all GTA Dev-Ops supported environments.
Implement robust operational monitoring for all GTA tools in scope by working with the QLIK team to develop and maintain publicly visible dashboards and application availability status, ensure alerting is sent to appropriate stakeholders in case of application or infrastructure outage.
Regularly assess and maintain GTA Security standards including, patching, hardening and use of standardized images.
Contribute to incident management investigation and root cause analysis when tools or applications are affected, implement corrective and preventive actions; ensure the team is represented on IT outage bridges and communication channels when appropriate.
Personally manage secure Linux servers in the data center and in AWS according to appropriate Federal and State guidelines (TIBCO).
Ability to effectively prioritize and execute tasks in a high-pressure, highly dynamic environment.
Adaptive learner and always open to work on the new tools and technologies.
Strong written, oral, and interpersonal communications skills
Excellent problem-solving skills and demonstration of critical thinking
Monitors integration activity using system console and reports abnormal behavior to management.
Provides Tier-1 and Tier 2 support and participates in rotational on-call customer support.


AGENCY SPECIFIC QUALIFICATIONS:

Minimum Qualifications:

Associate s or higher post-secondary education degree in programming/systems or computer science AND Three (3) years of system administration experience OR High School Diploma or the equivalent (GED) AND a minimum of six (5) years of system administration or related work experience.
2 years experience supporting commercial or government accounts in AWS.
3-6 years of demonstrated experience in System Administration Support in Linux or Unix
2-3 years of demonstrated shell scripting experience (ksh, bash, etc.)
2-3 years of demonstrated experience with configuring sudo scripts.
Senior Linux operations & administration skills
2-3 years experience utilizing AWS monitoring and logging solutions (CloudWatch, CloudTrail, Guard Duty, Centralized Logging, etc.)

Preferred Qualifications:
(Preference will be given to candidates who, demonstrate some or all of the following skills/experience):

Good knowledge of Cloud infrastructure management in AWS, Azure, and Google Workspace.
Experience with the common cloud environments, with a strong understanding of infrastructure as code
Windows operations & administration skills, in AWS or Azure
Google Workspace configuration and support experience
Scripting experience such as Python, Ansible and Terraform is a PLUS.
Experience with Application support, managing infrastructure, monitoring and etc.
Demonstrated history of working with code* suite of AWS tools.
Experience with editing and developing IAM JSON rules.
Experience utilizing Route53 for DNS.
Demonstrated experience with AWS Certificate Manager, and utilization of external certificates in AWS.
Familiarity with networking in AWS.
Experience with compliance validation processes in AWS
An AWS Sysops Administrator and/or AWS Advanced Networking certification is a PLUS.




Required/Desired Skills