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General Summary:

• Export shipments, work together with drivers and other operations staff to create an efficient pickup / delivery schedule, and maintain the integrity of the product on a daily basis.

Description:

Principle Duties and Responsibilities:

• Assuring correct shipment handling by:
• Verifying all attached paperwork.
• Voting any replenishment needs.
• Preparing Master Air Way Bill for shipment.
• Bookings for shipments that required this prior to export.
• Filing SED for required shipments.
• Monitoring shipment notes for pieces waiting for the "ok to send."
• Monitoring notes sent to gateway login and replying to / actioning requests in a timely manner.
• Monitoring inventory of packaging and gel packs:
• Ensuring that depleted packaging is ordered.
• Ensuring that gel packs are pre-conditioned and stored correctly for use.
• Monitoring shipment manifests (Screen 61), the inbound / outbound flight monitor (Screen 62) and the post flight report, and dispatch screens (Screen 51 and 52).
• Replenishing all shipments pending export in the gateway office.
• Monitoring live animals being held in the gateway office to ensure proper care.
• Coordinating / maintaining the airport dispatch board, ensuring that all special delivery instructions are highlighted.
• Monitoring drivers to ensure pick ups and deliveries are made in a timely manner.
• Monitoring and maintaining cold chain for all shipments on FDA hold.
• Answering phones and providing directions to drivers when necessary.
• Reporting all complaints and issues to management immediately.

Knowledge, Skills, Abilities Required:

• Professional demeanor.
• Sense of urgency.
• Proficiency in required WorldSTAR screens and other World Courier systems.
• Full understanding of the importance of Cold Chain Management.
• General knowledge of the airport and tri state area