-
Oversee the operationsfunctionsof the hotel, as per the Organizational chart.
-
Hold regular briefings and meetings with all head of departments.
-
Ensure full compliance to Hotel operating controls, SOPs, policies, procedures and service standards.
-
Lead all key property issues including capital projects, customer service and refurbishment.
-
Handling complaints, and oversee the service recovery procedures.
-
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual OperatingBudget,Marketing& Sales Plan and Capital Budget.
-
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
-
Ensure all decisions are made in the best interest of the hotels and management.
-
Deliver hotel budget goals andsetothershortand long term strategic goals for the property.
-
Developing improvement actions, carry outcostssavings.
-
A strong understanding of P&L statements and the ability to react with impactful strategies
-
Closely monitor thehotels business reportson a daily basis and take decisions accordingly.
-
Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
-
Maximizing room yield and hotels /resortrevenue through innovative sales practices andyield managementprograms.
-
Prepare a monthly financial reporting for the owners and stake holders.
-
Draw up plans and(revenues, costs, etc.) for the owners.
-
Helping in the procurement of operating supplies and equipment, and contracting with third-partyvendorsfor essential equipments and services.
-
Act as a final decision maker in hiring a key staffs.
-
Coordination with HOD's for the execution of all activities and functions.
-
Overseeing and managing all departments and working closely with department heads on a daily basis.
-
Manage and develop the Hotel Executive team to ensure career progression and development.
-
Be accountable for responsibilities of department heads and take ownership of all guest complaints.
-
Provide effective leadership to hotel team members.
-
Lead in all aspects of business planning.
-
Responsible for safeguarding the quality of operations both (internal &external audits).
-
Responsible for legalization, Occupational Health &SafetyAct,fireregulations and other legal requirements
