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Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the worlds leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.

From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.

Now, Citeline is proud to be a part ofNorstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

The Citeline team currently has an exciting opportunity available for an experienced Account Manager with pharma industry experience. The Global Account Manager will manage a defined book of existing accounts including several of the Top 10 Clinical CROs in the industry.

We are seeking a confident, driven and business focused Global Account Manager with documented success in exceeding sales targets and networking throughout their targeted clients. The ideal candidate will come from a business-intelligence or subscription-based sales in the healthcare arena.

Key responsibilities for the role include:

• Actively grow and maintain existing client base of global accounts, as well as pursue and close new business opportunities with new accounts
• Foster long term strategic relationships with key client stakeholders by developing a strong understanding of clients business needs to maintain current revenue with annual uplift
• Ability to strategically map and plan approach to grow existing accounts using industry knowledge and clients' identified needs
• Be responsible for the full sales cycle by leveraging sales support teams and other internal resources as needed
• Travel to meet with client when appropriate, and maintain regular contact via phone and/ or social media

• Master knowledge of Citelines product suite and services (subscriptions, one-time products, and consulting), track competitors & clients to provide excellent service & maximize sales
• Establish productive, professional relationships with strategic business leaders
• Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas and contingency plans

• Meet required KPIs and ensure your activity meets or exceeds Informa standards and expectations
• Continually improve your product and industry knowledge while also understanding client pain points to ensure the best support can be offered to your customers and colleagues
• Contribute fully to the objectives of your division and achieve the personal objectives set by your manager
• Be expected to collaborate with colleagues of all levels proactively, positively and professionally
• Provide feedback from customer training sessions / meetings share with colleagues and manage up
• Maintain high customer satisfaction for all Informa services, functions and experiences
• And other duties as assigned

Requirements

Key skills and competencies required for the role:

• At least 5 years of sales experience and account management
• A proven track record of having successfully and consistently won new business contracts
• Experience in $1 M plus deal management and closing
• Working knowledge of the global pharmaceutical and healthcare industry, especially the clinical trial process
• Excellent communication, presentation, listening, negotiation and closing skills
• Account Management experience up-selling & cross-selling directly to senior decision-makers
• Strong networking and rapport building ability
• Proven ability to successfully conduct business with clients in person
• Accountability, Positivity & Integrity
• Capable, and comfortable, in challenging the status quo
• To be a dynamic self-starter, solution focused and a creative thinker
• Ability to present complex ideas & products simply, so they resonate with your audience
• Ability to present to different audiences / personas in their own language
• Ability to identify client challenges, and develop creative solutions in close collaboration with colleagues and clients to maximize product potential
• Strong organizational skills to set priorities and be flexible in changing, fast-paced, and high-stress environment
• Highly developed business acumen and the ability to understand the wider issues of the industry
• Effective use of (link removed) to detail contact and progress on each account

The guiding principles for success at Norstella:

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesnt. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Benefits

Employee experience is very important to us. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO, 10 sick days plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Commuters benefit
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all experts experts and additional training and development for helping you achieve your career aspiration
• Regular social events and networking opportunities

The expected base salary for this position ranges from $140,000 to $170,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Citeline is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, were just as excited about you.