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Job TitleGlobal Support Operations Manager
Job Description

In this role, you have the opportunity to

Sharing the realization of Philips mission and Health Technology strategy by being part of a team that provides insights on risk and compliance to make better decisions, drives operational excellence within their department, and coordinates team collaboration. To support our ambition, we need your drive, energy, and pragmatism.

This is a 1-year fixed-term contract for external applicants.


Youre responsible for

As a Global Support Operations Manager youll be responsible for supporting with the following key activities. Your focus areas will be set based on your ambitions and profile and team profile:

Data analytics and management reporting. Using data from various sources run analysis and turn these into valuable insights, which supports leadership in decision-making with respect to risk.

Planning and scheduling of the engagements is done by the department.

Performance management. Monitor and report on departmental Key Performance Indicators.

Process excellence. Maintain and improve standard ways of working and deploy these (according to Lean methodology).

Perform analysis on the development of Enterprise Risks.

Cost Control. Keep control over costs and budgets and proactively flag any variances to the plan.

Project benefits capturing. Assure that projects are closed correctly and improvement actions are captured

Automation. Ensure the maintenance and improvement of enabling IT for the different processes including SharePoint, Qlicksense, One Note, Excel, and PowerPoint

Team communication: Ensure that team members in the processes are aligned, this also includes communications with various stakeholders outside the department.



Youre a part of

Philips Internal Audit (PIA) is one of Philips Corporate Departments reporting directly to our CEOand supports Philips' purpose and strategy realization by reinforcing risk management as a core competency and supporting a high-performance culture through independent review and support. PIA consists of ~40 colleagues globally. The Global Support Operations Team (GSO) is a team of 5 that supports smooth operations and acts as a linking pin to the various teams within PIA (Internal Audit and Risk & Compliance). We provide insights to make better decisions, we drive operational excellence within our department. We ensure compliance and we coordinate team collaboration. To support our ambition, we need your drive, energy, and pragmatism.



To succeed in this role, you should have the following skills and experience


Master's degree in business administration, finance, mathematics, or any related field to Health Technology

Previous working experience in an international organization is preferred (1-3 years)

Analytical skills and mindset, proactively sharing insights and ideas

Your purpose connects with our organizational purpose

Enthusiastic communicator and team player, a global orientation

Accurate, precise, and a high standard of integrity

Strong analytical skills

Advanced knowledge of MS Office (Word, Excel, and PowerPoint)

Excellent English language skills (written and spoken)

Dutch language skills are nice to have



In return, we offer you

A challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

A competitive package

25 Holidays per calendar year

A variable bonus based on both Philips results and personal performance

Solid company pension scheme and attractive collective health insurance package

Long-term incentives grant and the opportunity to buy Philips shares and products with a discount

Healthy work-life balance



Why should you join Philips?

Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what its like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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