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Job Description
We have an urgent opening for the post of Guest Relation Officer for a reputed Real Estate Company for their office at Kharghar(Navi Mumbai).
Guest Relations Officer responsibilities include:
Welcoming guests in a friendly and professional way
Addressing and escalating customer complaints
Providing information about facilities, programs and other services
In this role, you should be an excellent communicator who can stay positive when facing difficult situations.
You should also be reliable and customer-oriented, as youll serve as a primary point of contact for our buyers.
Your goal will be to ensure our buyers have a good understanding and plan to make the purchase.
Responsibilities:
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral if applicable
Provide information about amenities, area and venues and promote services
Anticipate buyer needs and build rapport with buyers
Offer assistance with certain tasks as applicable at site office
Address customer queries and escalate when needed so that the query is addressed
Record information in the logbook daily
Requirements and skills
Proven experience as a Guest Relations Officer
Familiarity with real estate industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
Employement Category:
Employement Type: Full time
Industry: Real Estate
Role Category: Front Office / Receptionist
Functional Area: Not Applicable
Role/Responsibilies: Guest Relation Officer- Real Estate-Navi
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