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El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for todays luxury-seeking guest.
We are seeking an engaging Guest Service Agent II to be responsible for accurately taking and processing all guest room reservation requests while creating the ultimate guest hotel experience. This individual will also be responsible for efficiently and warmly transferring calls that come in through the main hotel line to the appropriate departments/individuals.
Requirements
This position requires proven effectiveness in telephone interaction to create the ultimate guest experience, preferably in a luxury hotel setting. The successful candidate will possess sincerity of focus, consistent attention to detail, and commitment to excellence. Must be able to accurately input reservation information into the property management system including but not limited to, guest address, credit and billing information, travel agent information and all special requests. The successful candidate will be knowledgeable about the hotel and or surrounding areas to give effective directions to all guests and patrons. Must have fluency in English and be proficient with math calculations. Computer experience with hotel software such as Opera PMS, GoConcierge, and Gmail is preferred.
Benefits
Our Benefits Package includes:
- Competitive Wages
- FREE Employee Meals
- Health Insurance, Life Insurance & other Supplemental lnsurance
- 401(k) Retirement Savings (Employer Match)
- Paid Time Off
- Employee Assistance Program
- Boutique, Spa Treatment, and Food & Beverage Discounts
- Other complimentary and discounted accommodations within Belmond
Belmond
