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Spiegelworld is the planets premier purveyor of submersive entertainment for savvy, seen-it-all adult audiences, proudly creating award-winning, genre-defying live entertainment experiences, smash-hit shows and one-of-a-kind cocktail and dining destinations powered by the worlds most talented artists and artisans. Founded in 2006, Spiegelworld is a quirkforce of 550+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

Scope

Guest Service Agents (or Ushers) impress, entertain, and interact with our guests while providing a high level of service above and beyond. The ideal candidate for this role will be a people person who communicates effectively, excels in customer service, and responds appropriately to the needs of our guests.

Responsibilities

• Provide exceptional customer service and maintain a friendly attitude in all interactions.
• Efficiently scan tickets and escort guests to the correct seating location.
• Demonstrate an in-depth knowledge of the venue including load-in/load-out and evacuation procedures.
• Check assigned section for cleanliness and assist in keeping venue clean during, between, and after shows.
• Support guest and workplace safety by following established procedures. Visually sweep the venue for potential safety issues and lost/found items.
• Be aware of venue/house rules and enforce in a courteous manner or escalate appropriately.
• Remain at assigned post throughout the event unless taking an assigned break.

The responsibilities of this position may change from time to time. Spiegelworld reserves the right to add or delete duties and responsibilities at the discretion of the company. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Requirements

• A minimum of one (1) year of customer service experience is required. Ideal candidates will have worked directly in the entertainment or performing arts industries.
• Earned a High School diploma or equivalent.
• Physical requirements include ability to stand and walk for long periods of time; lift up to 35 lbs.; read small print on tickets; climb stairs; open doors repeatedly; and work in an environment with loud noises, flashing lights, haze, smoke effects and dim lights.
• Must be comfortable using a handheld device and two-way radio.
• Able to work indoors and outdoors in a single shift
• Strong work ethic with flexibility to work nights, weekends, and holidays.
• Ability to work independently and as part of a team.
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.
• Maintain a professional, neat and well-groomed appearance, adhering to SPW uniform and appearance guidelines.
• Comfortable improvising in the moment as part of the guest experience.
• Ability to effectively communicate in English, both written and verbal.
• Able to work in a club/nightlife atmosphere with loud music, haze, smoke effects and flashing lights.
• Ability to remain calm under emergency situations with regards to guests and venue evacuations.
• Following a conditional offer of employment, able to show proof of being fully vaccinated, able to get vaccinated within the first 60 days of employment, or have a qualifying medical or religious exception. This will be requested if a conditional offer of employment is made.
• Following a conditional offer of employment, able to show proof of being fully vaccinated, able to get vaccinated within 7 days, or have a qualifying medical or religious exception.
• Willing to participate in employer-paid COVID-19 Mitigation protocols which include testing and onsite screening.
• Must be at least 18 years of age.

Benefits

Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible part-time employees. Benefits include access to a network of support for our employees health & well-being, and vacation time & paid time off including holiday pay opportunities. Whats more, Spiegelworld offers employee discounts on goods and services that will help our employees live a better and healthier life.