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POSITION TITLE: Guest Service Associate
REPORTS TO: Operations Manager
LOCATION: Ventura, County, CA
CLASSIFICATION: Non-Exempt, Full-Time
Guest Services Associate
A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.
Responsibilities and Initiatives
To help NHF meet its growth goals, the Guest Services Associate will:
- Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
- Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
- Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests requests.
- Assist Lead staff or Operations Management with supplies inventory check/ log.
- Maintain accurate record keeping including but not limited to shift notes, incident reports, Emergency Action Plan drills, etc.
- Respond to and provide positive intervention encounters for guest concerns.
- Attend all meeting and trainings that align with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
- Perform laundry duties and in the absence of the environmental/ housekeeping services, perform housekeeping duties.
- Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities
Requirements
Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
- Ability to perform and prioritize multiple tasks effectively and efficiently.
- Must be able to work a schedule with five (5) eight (8) hour shifts.
- Current BLS certification preferred, but not required.
- Excellent oral and written communication skills.
- Ability to communicate effectively with all levels of staff, guests, and visitors.
Physical Requirements
The duties as described will require standing and walking 90% of the time. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.
ABOUT THE NATIONAL HEALTH FOUNDATION
National Health Foundation (NHF) is guided by a mission to improve the health of individuals and underserved communities by acting on the social determinants of health and bridging the gaps in the healthcare system. All people, regardless of who they are or where they live, can achieve their highest level of health. NHF works within communities to identify and advance solutions that remove barriers and promote health for all who live there.
Research has demonstrated that one of the clearest determinants of health and health disparities is where people live. A persons physical environment, employment opportunities, community safety, and access healthcare providers, (and more) all impact health and are local in nature. The largest health disparities emerge in neighborhoods experiencing poverty and in communities of color. These social determinants can help or hinder a persons ability to make healthy decisions. People are not homeless; they experience homelessness. People suffering from diabetes may understand what they should be eating, but it does not matter if they cannot purchase fresh produce in their own neighborhood. Physical fitness might be a top priority for everyone, but crime and unlit parks might prevent that from happening. Health starts where people live, learn, work and play.
NHF is committed to addressing the root causes of health disparities by working hand in hand with communities. We empower teens and adults to advocate for their health and identify needed changes in their neighborhoods. Then we help develop and support the communitys vision of health by cultivating partnerships to deliver programs and services that are empathetic and inclusive. We observe, measure, and learn, and repeat as needed.
WHY IT MATTERS
Because health begins long before that visit to the doctor. It begins where we live, learn, work and play.
On any given night, there are 46,000 Angelinos without a home. Of those, more than 29,000 have severe health issues requiring some level of care. Without a home, these individuals experience insurmountable barriers to health and healing.
In the 6 square miles that make up Historic South-Central Los Angeles, there are no gyms and there is only 0.4 acres of park space for the 103,000 people who call the area home. Liquor stores outnumber grocery stores and there are no farmers markets. Without opportunities for safe outdoor play and places to purchase fresh fruits and vegetables, this community will continue to experience higher than average rates of obesity, diabetes, and cardiovascular disease.
High school can be a trying time, but for students who are pregnant, parenting, or at risk of becoming pregnant, the challenges are far greater. The impact of pregnancy on health is compounded in communities where poverty and a lack of maternal care are common.
If NHF accomplished its mission, everyone in Southern California would have the opportunity to experience health and would live in a community that supports a healthy lifestyle. That would include a home for every person, access to fresh, healthy foods, opportunities for safe, outdoor physical fitness, and so much more. We have already seen communities take great strides in tackling their negative social determinants, but really, we have only scratched the surface of these issues.
PROGRAMS
National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: (link removed)
Benefits
What's in it for you?
Be on a team that is full of collaborative, passionate, fun and energetic individuals that are focused on serving the needs of the community. We are proud to offer a comprehensive benefits package including paid time off, 100 % covered medical, dental, vision, life insurance, short-term and long-term disability insurance for the employee; 401(k) plan with up to 5% matching contribution.
Other work perks include a monthly engagement activity with everyone. You can take part in Justice, Equity, Diversity and Inclusion (JEDI) events, having access to our JEDI library, and other resources to learn more about JEDI. Team engagement that includes staff awards, and enjoy direct access to everyone to share ideas and initiatives to continue to improve the employee experience. Feeling hungry during work hours? We got you covered with our snack havens located at all of our facilities!
Pertinent Information
- The schedule for this position is Thursday - Monday 9a-5:30p
- The salary rate is $18.75 per hour
National Health Foundation
