Guest Service Executive job in Tirupati,

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To help and assist the Front Office Manager in organizing and running the department
To be warm, friendly and courteous to guests
To achieve optimum sale of rooms through proper yield management
To supervise the reception counter
To check all VIP rooms
To initiate action on all mail coming into the department
To initiate action on all group bookings and block rooms in the reservation register
To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
To follow up with the local travel agent for requirements of a group before their arrival
To maintain appropriate guest history records
To greet guests on arrival and provide timely assistance at check-in
To advise the general manager of all VIP arrivals and also to escort all VIPs to their rooms
To assist guests immediately if they have any problems with the services provided by the Hotel To pay special attention to special requests on rooms

Fortune Park Hotels Ltd

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