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Who we are

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for

The Guest Services Associate is the face of AvantStay and our boots on the ground. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. The ideal Guest Services Associate is detail oriented and thrives on problem-solving guest issues and satisfying guest requests throughout the day. This person will respond to guest issues, ensuring quality output by our housekeeping and maintenance teams, and performing inspections or light housekeeping duties between guest stays.

Must reside in the designated area.

What you'll do

Coordinate guest relations, including but not limited to guest check in, concierge services, and reservation information.
Notify property manager if any non-routine proposal/invoice will be over $200.00.
Create work tickets and dispatch vendors and maintenance technicians
Responsible for daily communication with homeowners and guests
General upkeep of the office, including management of collateral, office supplies, owner arrival supplies, etc.
Complete daily operations check list
Monitor guest inbox
Ensure all guest rental fees are collected
Assist/coordinate owner and guest mailings and special events
Provide contractor keys and dispatch if needed
Coordinate daily operational needs with front office staff.
Attend all scheduled meetings where presence is required
Report all safety hazards
Adhere to attendance policies and schedules set by the team
Perform additional responsibilities as required

Requirements

2 years front office and or reservation experience
Four year college degree
Prior vacation rental or real estate experience preferred but not required
Excellent organization and time management skills
Excellent listening and interpersonal skills
Strong attention to detail
The ability to work well as a team as well as individually at times
Strong tact and diplomacy; interacts with and works cooperatively with associates, property owners and guests
Ability to multi-task in a high paced environment
Ability to read, speak, write, and understand English
Must be adaptable and flexible to change
Ability to work a flexible schedule and be able to work weekends and holidays
To remain calm and professional at all times
Be able to make quick decisions and possess good judgment
Ability to lift over 50 pounds

Benefits

The role has a starting pay of $18 per hour dependent on your skills and experience
Health/dental/vision insurance
Employee Assistance Program
401K retirement savings plan
Sick leave and a generous PTO policy, including volunteer and quarterly mental health days
8 company observed holidays per calendar year
8 weeks of parental leave after 3 months of service with the company
Discounted stays at our properties
Perks at work
Team bonding events
Fitness Reimbursement
Mileage Reimbursement

When you join AvantStay

Youll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but were about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Diversity, Equity, Inclusion & Belonging

Diversity is at the heart of everything we do - that is why we are committed to making AvantStay one of the most diverse, equitable, and inclusive workplaces on the planet. We're a proud participant of Pledge LA, an organization that believes that Los Angeles will become the most diverse and civically-engaged tech hub in the nation. Our members, tech companies, and VC firms or accelerators based in Los Angeles are committed to increasing their level of community engagement and improving diversity, equity, and inclusion within their organization and investments.

We hold ourselves accountable daily to have our company reflect our surrounding community, which celebrates diversity. We intend to foster an environment where our team is comfortable to be who they are and stand for what they believe in.

No soliciting from staffing agencies. Thank you!

AvantStay

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