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El Encanto, a luxury hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for todays luxury-seeking guests.
Consider this your personal invitation to a career of detailed experiences and enthusiastic discovery!
Requirements
We are currently seeking an experienced, reliable, and professional Guest Services Supervisor!
The Guest Services Supervisor will oversee the Guest Services Agents and ensure that they are in compliance with LQA/Forbes Standards in regards to Courtesy & Manners, Efficiency, Graciousness & Thoughtfulness, Staff Appearance, and Technical Execution & Skill/Knowledge. Will also be responsible for ensuring that Guest Service Agents are completing their checklists and provide continual training on procedures and tools that the Front Office Team uses.
Requirements:
Front Office supervisory experience; preferably in a 4-Star or 5-Star hotel
At least 1 year management experience, preferably in Hospitality
Excellent customer service skills, communication (verbal and written), and interpersonal skills.
Strong organizational and time management skills
ALICE experience is a plus
Benefits
Our Benefits Package includes:
- Competitive Wages
- FREE Employee Meals
- Health Insurance, Life Insurance & other Supplemental lnsurance
- 401(k) Retirement Savings (Employer Match)
- Paid Time Off
- Employee Assistance Program
- Boutique, Spa Treatment, and Food & Beverage Discounts
- Other complimentary and discounted accommodations within Belmond
Belmond
