We are seeking Professional Service/Sales Technicians to join our team. Must deliver a high level of customer service to our existing and new customers on emergency service and routine maintenance visits. Recommend immediate and preventative system repairs and system upgrades and explain how they benefit the customer. Design and sell residential replacement systems on service as well as sales appointments. Bring in new clientele through community outreach, customer follow up, reviews and referrals.
Pay is $20-$55/hr. + commission with paid time off, benefits and training. Earning potential is between $110-$150K+ per year for top performers. This is not a subcontractor position. Looking for career professionals only. Must be motivated, organized, disciplined, success oriented, and coachable. Applicants must fully embody our Core Values: Honest. Friendly. Fair.
About Us:
Cincinnati Heating and Air Conditioning is a highly rated company in the residential and light commercial HVAC space. With a reputation for high quality workmanship and great customer service, we have built the company on our values of Honest, Friendly, Fair. This focus is directed both externally to our customers and internally to every member of our team.
Honest. -Telling the truth even when it might not be convenient. This is the foundation of any healthy relationship or organization.
Friendly. -Being kind and transparent with everyone around us. Being friendly is not something we do, it's who we are. It impacts not only how people feel about us, but how we feel about ourselves.
Fair. -This implies an equal exchange of value. For our customers, this means consistently providing great products and services at reasonable prices. For our team members, this means being valued according to what you bring to the team.
Our Mission - To provide our community with more comfortable, efficient, healthier homes and workplaces through expert technicians and great customer service.
Our Vision- To be the premiere high quality home services provider in our community, and to provide our team members with the opportunity, training and inspiration to be the best.
Position Responsibilities:
- Clearly and consistently communicate with customers and office staff
- Repair and maintenance existing HVAC systems
- Occasionally install residential and commercial HVAC equipment
- Perform minor to moderate electrical and plumbing repairs
- Sell and install indoor air quality products and system upgrades
- Diagnose and improve ductwork related air flow issues
- Run accurate load calculations for residential systems
- Design and sell residential replacement systems
- Reach agreed upon sales targets by the deadlines
- Maintain a properly stocked and clean service van daily
- Keep accurate records of work performed and parts used
- Pursue educational and development targets
- Prospect and contact potential customers
- Resolve customer inquiries and complaints
- Set follow-up appointments to keep customers engaged and active
- Take part in emergency on call rotation and weekend follow up hours
- Perform basic routine vehicle maintenance, cleaning and record keeping
- Assist other technicians with technical support
- Technical school graduation or experience required
- 2 years experience in residential HVAC service and sales a plus
- Must have and maintain clear driving record
- EPA 608 certification type I and type II required
- North American Technician Excellence certification preferred
- Excellent diagnostic skills
- Familiarity with CRM platforms/dispatch software
- Ability to build high rapport with clients
- Military veterans given special consideration
- Must be able to lift and carry 100lb. routinely
- Must be able to climb ladders and work at heights up to 30 ft.
- Must be able work in small confined spaces and in occasional extreme temperatures
If this position caught your eye, send us your resume! For best consideration, include job title and source where you found this position in the subject line of your email to elliot@cincinnati-hvac.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.