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Job Details
Position: Hardware tech (L2 Resource) Need someone with Mac + windows
Location: Sunnyvale, CA (onsite from day 1)
Note : Need someone with Mac + windows
Responsibilities:
o desktop/laptop excluding security patches/updates;
o Load image, install software and configure desktop/laptop as required;
o Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus;
o Communicate with customers at all levels of technical and non-technical skills sets.
o Prioritize and manage several open issues at one time
o Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Provide replacement devices as requested through the ticketing system
- Provision new hires laptop, and ship to arrive before the on boarding class
problems.
Skills:
Microsoft, Ticketing, Technical Support, Customer Service ,Windows 10, MAC. AVVC
Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
Must possess exceptional written and verbal communication skills (in English).
Ability to quickly learn and acquire expertise in client's custom applications
Self-starter, strong organizational skills and ability to prioritize workload - someone who is energized by helping people and making things happen.
Knowledge of Service Now preferred - experience with similar ticket-tracking/request system workflow tool considered.
Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
Team player who is invested in and strives to maximize team/department performance.
SOFTHQ INC
