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About Employer Direct Healthcare

Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.

About You:

• You have a drive and AMBITION to tackle big problems. Big problems required big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers arent just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

Head of Account Management

Our SVP/Head of Account Management is a critically important executive for the company. The responsibilities include managing our existing book of business, which represents approx. 200 enterprise level clients, and is growing by greater than 50% annually. The job combines the need for excellent relationship management & sales skills (upselling and cross selling), operational execution (developing and executing process flows, working internally across departments, as well as with key counterparts around integration, enhancements and process design), and team management (manage a team of account executives and account managers, including recruiting, managing, training, etc.). A successful candidate has worked with large enterprise clients, both as a relationship manager, and in a role managing relationship managers. They have experience in a high-growth, mid-stage company. They are able to work with limited direction.

Responsibilities & Duties:

• Growing revenue: Driving revenue growth within the existing book of business through upsells, population expansions and increases in utilization
• Defending revenue: Renewing / retaining 100% of high-value, strategic accounts to ensure we build from a strong base
• Team building and management: Building am industry leading team that thrives in a fast paced environment with significant growth opportunities for high performers. Establishing a data driven system to help support performance management
• Building processes and systems: Establishing systems and processes will be a key part of the role to ensure we effectively training, onboard our people as well as provide them systems and processes to work within to ensure consistency of service delivery across our clients
• Identifying opportunities for improvement: both within and outside of account management and proposing solutions where appropriate to how to address the opportunities
• Communicating progress: to both the Executive Management Team and the Board of Directors
• Establishing strong cross-functional relationships: by working closely with sales, marketing, network, member services and other related functions to ensure a one team approach

Requirements

• Growing Revenue: Success in growing year over year revenue in an existing book of business through upselling, increasing usage or expanding the business
• Influencing Client Points of View / Decisions: with a thoughtful, data driven perspective
• Startup / High Growth business: 5+ years working in a high-growth environment where you had to build processes and systems
• Leadership: 10+ years leading and building excellent teams of 10+ in account management / customer success
• Enterprise Client Management: 5+ years experience managing Fortune 500 clients

Strong candidates will:

• Move Fast: Acting with urgency to respond to client and business needs recognizing the importance of moving fast
• Be Comfortable in a Fast Paced Environment: that can be challenging but also highly rewarding
• Be Good with Numbers: both in how they manage their teams but also in how they talk to clients in terms of impact. This includes defining and completing your own analyses
• Be Strategic Thinkers / Problem Solvers: both in how they work with clients to achieve our joint objectives, but also in how they build the team and supporting systems / processes
• Be Customer Focused: always looking to understand, advocate for and improve how we service and support clients
• Enjoy Building Process & Systems: to enable the team to scale with effective onboarding, ongoing training as well as standardized processes for client management
• Be a Strong People Leader: understanding how to coach and develop talent while building strong teams that work well together
• Have High Energy and a Positive Outlook: infusing their teams and clients with energy to help achieve our joint goals

Bonus if you have:

• Experience in healthcare and/or benefits sector
• Experience in a services business, including BPO or consulting businesses

Travel Expectations:

• You will be comfortable traveling as per business needs to ensure you and the team establish strong relationships will all of our key clients.
  • Candidates based in Dallas: 40% of time
  • Candidates not based in Dallas: 60% of time (to allow for time with team & leadership)

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave