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The qualified candidate will start as remote. However, this role may transition into a hybrid role in El Paso, TX

Role Overview
As an Accolade Health Assistant, Customer Service, you are an important part of our customer service call center team, responding to all member calls. As a trusted partner to our membership population, you will deliver empathetic care in two dimensions: the healthcare we deliver our customers, and the personal care we take in each interaction. In your day-to-day, you will respond to member calls and provide general guidance based on the training Accolade provides to create a positive and supportive experience for our customers.

A day in the life

Engage with clients and understand their needs

• You will answer inbound calls in a call center environment
• You will uncover information about who our clients are & tailor our approach to fit their needs
• You will use your empathy and active listening skills to identify contextual red flags and uncover barriers
• You will use technology & data to gain a better understanding of needs the client may not be voicing

Deliver interventions

• You will support clients to navigate the complex health care system
• You will influence clients decisions & behavior by:

Translating their benefit package in a way that they can take appropriate action. Helping clients find doctors, in the way that best suits them. Uncovering barriers to healthy living

• You will leverage technology & internal resources (ex. Specialists, CSAs) to help understand the clients path, actions needed & next step. Drive better client outcomes
• You will help clients understand & optimize their preventive services
• You will help clients have better managed chronic conditions
• You will help clients have an improved quality of life

Delight clients

• You will tailor our approach based on the client to deliver a memorable experience
• You are a clients go-to person for their health coverage questions, helping them be better consumers of healthcare
• You will build relationships through listening, honesty & empathy

What we are looking for

Required:

• High School Diploma/GED
• 3+ years of experience in customer service, or comparable, industry
• Experience with Microsoft Office (Word, SharePoint, PowerPoint)
• Ability to listen, talk and type all at once through multi-channel communications

Salary $19hr

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health savings account
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

People with a criminal record are encouraged to apply

Work Location: In person