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Job Description:
Elite Franchise is based in Cincinnati, Ohio. We are the franchisor for multiple regional and national emerging franchises. Our management team has over sixty years experience in building large organizations. We know franchising and have the financial resources to get behind every brand in our portfolio. We pride ourselves on selecting only the best unique and niche concepts in markets and industries that have shown massive growth. We know the key to success is selecting the right partners. This is why we hand select each franchisee to make sure they are the right fit for our brands and our growing business family.

Job Summary:
The Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client's population. The Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them "at risk" of developing chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / elimination of identified risk factors. A Health Coach is supervised by an Operations Coach Manager.

Essential Job Functions:

• Participating in the following types of telephonic calls:
• Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program.
• Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life.
• Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call.
• Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors.
• Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers.
• Adhere to a schedule and caseload to support success and connectivity of member interaction.
• Caseloads may be a 1:1 model or team based. This is determined by the business/client need.
• Participate in daily and monthly meetings for updates and to present findings and insight.
• Note and track the members' progress and efficacy of program

Requirements

Specific Skills/ Attributes:

• Effective interpersonal and communication skills required

• Understand directions and communicate/respond to inquiries

• Enthusiastically inspires members to change behaviors and to see possibilities

• Ability to learn to coach effectively using motivational interviewing

• Flexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating Saturdays

Qualifications:

• Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.)
• 2+ years prior health coaching experience may substitute for a degree
• 1 -2 years of related experience required; experience in a customer service role preferred
• Experience with benchmarks and contact center metrics preferred, including adherence to schedule
• Proficiency in computer data entry and Microsoft Office
• Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
• Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
• Ability to work independently and prioritize a moderate workload with minimal supervision
• Adaptability to schedule changes on an as-need basis
• Ability to multitask with members and operationally with managers and support staff
• Hard-wired internet connection is necessary as WIFI is not permitted

Elite Franchise and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Health insurance
• Paid time off
• Vision insurance