Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

The qualified candidate will start as remote. However, this role may transition into a hybrid role in El Paso, TX

We believe healthcare is a human right. Not everyone experiences the healthcare system equitably. Health equity needs to be built into care by understanding what is unique about each person and their circumstances. Its integrated into everything we develop and deliver to our members, from our solutions to personalized care plans

Role Overview

Our Associate Health Assistant is Accolades first step into our Service Delivery team supporting our members in navigating healthcare. This role is sometimes called Patient Service Representatives, but this role is so much more and just the beginning of a career. This role provides advocacy services to help every person live their healthiest life. We do this using a Personalized Healthcare approach that is personal, data driven and value based.

A day in the life

• You will provide a personal and exceptional member experience through inbound/outbound calls in our fast-paced contact center environment.
• You will offer empathetic member support and guidance, including verification of benefits, member ID cards, provider services, and providing additional resources as needed.
• You will operate from a perspective of truly caring about our members and creating value for them
• You will act as an advocate and have a Member Obsessed approach in each interaction-Truly caring about our members and creating value for them through resolving their issue/concern
• You will help members understand the benefits available to them and how and when to access them to best meet their healthcare needs
• You will articulate the Accolade Mission and fully understand all of our services
• You will complete all other duties assigned

Key Success Measures

• Availability to assist members on the phone with adherence to a schedule that enables this availability
• Indicators of high quality interactions (quality audits, member satisfaction surveys, documentation requirements, value scores)
• Ability to help connect members to the right person, at the right time, for the right care

Qualifications

• Education: High School Diploma/GED.
• Ability to actively listen, talk and type all at once through multi-channel communications
• Willingness to consistently come to work as scheduled and adjust shift/scheduling based on the needs of the organization (may include occasional paid overtime).
• Strong administrative/technical skills; Ease in working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Strong customer service skills with a thoughtful approach to create a WOW experience.
• Excellent written and verbal communication skills comfortable talking on the phone for extended periods of time
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily
• Thrive in a team environment, capable of collaborating with individuals throughout the organization
• Commitment to quality and continuous improvement
• Previous experience in guest services, customer service or member-oriented environments is a plus
• Ability to perform well under pressure and adapt in a high change environment
• Meet target metrics in a fast-paced environment
• Aptitude for critical thinking / problem solving a true change champion and adapt to change quickly
• Demonstrated attention to detail, inquisitive, problem-solving in nature
• Ability to independently manage ones own workload to meet the demands of the business

Salary $19hr

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health savings account
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

People with a criminal record are encouraged to apply

Work Location: In person