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• Augment the existing help desk team by answering basic service calls and processing service requests.
• Serve as the first point of contact for PC swaps and assist with the rollouts of new PCs.
• Support ongoing plant upgrades and other initiatives by providing technical assistance and resolving support requests.
• Collaborate with team members to plan and implement long-term solutions for Tier 1 support, ensuring effective replacement of personnel.
• Maintain a good personal touch and provide a white-glove experience to end-users, offering both on-site and remote support as appropriate.
• Ensure smooth day-to-day network operations and troubleshoot network-related issues.
• Provide Windows support (Windows 10-11) to end-users, with a strong understanding of basic Windows troubleshooting.
• Familiarity with SCCM (System Center Configuration Manager) is a plus, but not a requirement.

Requirements

• Minimum of 3 years of experience providing Windows support in a helpdesk or similar environment.
• Strong knowledge of Windows 10-11 operating systems and proficiency in resolving basic Windows issues.
• Excellent customer service skills with the ability to communicate technical information to non-technical end-users effectively.
• Experience with PC swaps and rollouts, preferably in an enterprise environment.
• Familiarity with network troubleshooting and basic networking concepts.
• Ability to work independently, prioritize tasks, and manage time effectively.