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Help Desk Coordinator EDX
Location: US-NJ-Trenton
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Full-time professional work experience as a break/fix desktop support representative. Must be able to work on site NA%
This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
This position is not purely phone support and will be NA% on site at the address listed.
Project will extend beyond the current dates based on future anticipated federal grant funding.
Required/Desired Skills | Skill | Required /Desired | Amount | of Experience | Candidate Response | | Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support | Required | 4 | Years | | | Professional work experience supporting and trouble shooting PC's running Windows 10 | Required | 4 | Years | | | Professional work experience troubleshooting Dell pc hardware issues. | Required | 4 | Years | | | Professional work experience supporting trouble shooting PC peripheral devices | Required | 4 | Years | | | Professional work experience with the most recent version of the Microsoft Office Suite | Required | 4 | Years | | | Professional work experience imaging computers and physically setting up computers/monitors such as SCCM | Required | 4 | Years | | | Professional work experience using remote assistance tools such as Quick Assist or GoToAssit | Required | 4 | Years | | | Professional work experience using and supporting Office3NA (Teams, Email, OneDrive, SharePoint) | Required | 4 | Years | | | Possesses user friendly customer service skills | Required | 4 | Years | | | Experience with Absolute Computrace | Nice to have | 0 | | | | Experience with hard drive encryption tools such as Bitlocker | Highly desired | 0 | | | Questions | No. | Question | Candidate Answer | | Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? | | | Question2 | Please list candidate's email address | | | Question3 | NA not to exceed NA/hr. Do you accept this requirement? | | | Question4 | Is the candidate available for a round one, in-person interview? | | | Question5 | Where is the candidate currently geographically located? | | | Question6 | If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position? | | | Question7 | Is the candidate available and able to work onsite without relocation (within 1 hour commute) NA% of the time? | |
RICEFW Technologies Inc
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