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Trigyn has contract opportunity for Help Desk Coordinator / Technical Support in Trenton, NJ.

Description:
The consultant needed to provide tier 1 technical support responding to incidents and requests that come into the help desk via phone and email.

The candidate should be comfortable working in the office full time. The manager states this is a socially distanced safe environment.

Full-time professional work experience in a service desk / help desk environment.

RELEVANT WORK EXPERIENCE: 2 or more years.

Duties include:
- Provide tier 1 technical support.
- Respond to incidents and requests that come into the help desk via phone and email
- Resolve those tickets that can be completed within approximately 10 minutes and assign the rest to the appropriate tier 2/3 staff member or application staff
- Close tickets with appropriate notes and resolutions in a timely manner
- Subject areas include
- Active Directory and Office 365 accounts
- Desktops, laptops, tablets, smartphones
- Desktop productivity apps (MS Office, Adobe Acrobat, FileMaker, Oracle)
- Custom department and division applications
- Basic network connectivity troubleshooting.

For an immediate response, please call , or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.