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Trigyn has contract opportunity for Help Desk / Desktop Support in Trenton, NJ.

Description:
Full-time professional work experience as a break/fix desktop support representative. Must be able to work on site 100%.

This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.
Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.

This position is not purely phone support and will be 100% on site.

Required/Desired Skills
- Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support (Required 4 Years)
- Professional work experience supporting and troubleshooting PC's running Windows 10 (Required 4 Years)
- Professional work experience troubleshooting Dell pc hardware issues. (Required 4 Years)
- Professional work experience supporting trouble shooting PC peripheral devices (Required 4 Years)
- Professional work experience with the most recent version of the Microsoft Office Suite (Required 4 Years)
- Professional work experience imaging computers and physically setting up computers/monitors such as SCCM (Required 4 Years)
- Professional work experience using remote assistance tools such as Quick Assist or GoToAssit (Required 4 Years)
- Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) (Required 4 Years)
- Possesses user friendly customer service skills (Required 4 Years)
- Experience with Absolute Computrace
- Experience with hard drive encryption tools such as Bitlocker

For an immediate response, please call , or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.