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Help desk managers complete both technical support and organizational duties, including answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines.
Requirements
72 months providing L1 and/or L2 help desk support to end users via telephone, email, in-person
60 months setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station
60 months experience supporting users with Office 365 applications including Outlook, Word, Excel and Powerpoint
60 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices
60 months experience in using and also supporting users with with WebEx functionality
24 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred, but not required.
36 months experience with imaging laptops
Benefits
Rate: $20/Hr - $24/Hr C2C
FiveCubes
