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Federate Systems is looking for a Help Desk Specialist to support one of the projects withNIH in Maryland. Job RESPONSIBILITIES: Helpdesk Support Specialist will support internal customers by providing resolutions to technical issues and inquiries by answering and responding Help Desk calls and e-mails. Escalate requests, monitor resolutions and provide first and second level computer hardware, software and telecommunications support to users. IT system functional analysis and training of large scale information technology (IT) systems environment. Required EDUCATION, Skills AND EXPERIENCE: Bachelors level degree with minimum of 4 years experience. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. Iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration. US Citizen. Public Trust clearance will be enabled