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Help Desk Support I (Customer Support) Location: US-CO-Denver Jobcode: 158fbf500197e944891139997857db02-122020 Email Job
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Hi,
Let me know if you would be interested in the below opportunity.
Position: Help Desk Support I
Location: Denver, CO
Duration: 6 Months
Pay Rate : $ 15/hr on 1099
Description:
These positions/resources requested will serve as PEAK Call Center Agents responsible for addressing citizen/client questions related to technical issues accessing and navigating the system. Note that these resources should expect to be taking and resolving incoming client calls up to 90% of the time.
Duties:
Primary Responsibilities include the following:
- Answer incoming calls timely and accurately
- Answers inquires by clarifying desired information, researching, locating and providing information
- Resolves customers issues and concerns
- Creates and maintains knowledge articles
- Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity
- PEAK navigation
- Enter information obtained from the call into a customer relationship management tool
- Utilize the IVR/ACD for incoming and outgoing calls
- Follow communication scripts when handling different topics
- Meet personal/team qualitative and quantitative targets
Minimum Requirements:
o Minimum of 1 year of experience in a call center
o Strong phone and verbal communication skills along with active listening skills
o Familiarity with CRM Systems
o Experience using IVR/ACD (Five9, Cisco, etc)
Desired/Preferred Experience & Qualifications:
o Understanding of a government environment and data governance
o Proficiency in Spanish is highly desired.
Awaiting for your responses !!!
Thanks & Regards,
Kishore Kumar
Executive Recruitment – US PSG| ClarusTec, Inc.
email id : (e-mail removed)
ClarusTec, Inc.
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