Description:

• Troubleshooting and maintenance of End user and basic telecom equipment


• Preemptive maintenance of End user, telecom and basic IT infrastructure equipment


• Ensure all end user and IT documentation is updated


• End user training for new / existing applications when needed


• Work closely with IT security teams to ensure all end user stations meet the AV and Patch compliance requirements


• Account management for user accounts including application accounts


• Imaging new PCs and laptops and configuring them for end user use


• Liaising with offshore support teams to ensure timely resolution of end user requests / issues


• Setting up Thin Clients and configuring them for end user use


• Working on Windows 7, Windows 10 OS


• Should have knowledge on setting up network and server with help of SMEs.