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Title: Help Desk Support - Onsite/Hybrid

Location: Richmond, VA, United States

Length: Long term

Restriction: W2 or C2C

Description:

** **Long term*** first month onsite then Hybrid (3 days a week onsite)

**local candidates required due to onsite requirement
**Candidate selected MUST work onsite 100% in the first month or so - NO exceptions. Then they will work onsite 3 days every week.

Description:

The SCC seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.

The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications. They will also have the ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software.

The Helpdesk Analyst will also have the proven ability to establish and maintain effective, professional working relationships with Commission staff, following best practices of customer service principles.

Required Skills

4 years experience
Recent experience in a full-time Help Desk/Technical Support position
Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod
2 or more years of experience entering information and working with a trouble ticket, issue tracking system
Experience and proficiency with Microsoft, Visio, SharePoint and Office applications
Proven analytical and problem-solving abilities
Excellent verbal and written communication skills
Ability to work independently with minimal direction and as a team
Highly motivated and self-directed
Ability to present ideas in business-friendly and user-friendly language.
Ability to work independently with minimal direction and as a team
Highly motivated and self-directed
Knowledge of Active Directory
Desired Skills

Experience with Symantecs Altiris and Ivantis Service Desk.