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Job Title: Help Desk Support Service Specialist (Third Shift)

Location: Redstone Arsenal in Huntsville, AL

Duration: Long Term

Clearance: Secret or Top Secret

Client: US Army- LOGSA

Description:

• Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.

Required Skills:

• Active Secret Clearance
• Bachelor's Degree in Computer Science or related field with 5+ years' experience as a Computer Technician / Desktop Support Specialist or related OR Associate's Degree in Computer Science or related field with 7+ years' experience as a Computer Technician / Desktop Support Specialist or related
• General knowledge of mainframe application and hardware
• Customer Service
• Troubleshooting

Preferred Skills:

• 2 years' experience managing to and meeting delivery deadlines in a government contracting environment
• 2 years' experience with multimedia design (PowerPoint, Visio)

For more open requirements, please visit (link removed)

About Us:

CompQsoft Inc. Established in 1997, headquarters in Houston, TX and office in Leesburg, VA. CompQsoft offers a range of comprehensive Cyber Security, Infrastructure, Cloud solutions, ERP implementation, Business Intelligence, Application development, Ecommerce applications and Management consulting services. CompQsoft is Certified CMMI Level 3 practitioner for Development and Services, ISO 9001:2015, ISO 27001:2013 & ISO 200001:2011 Certified. CompQsoft is a fast growing company with a strategy and methodology that is strongly focused on the success of our clients, predominantly the Federal government.

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any nonmerit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development.

Visit (link removed) to learn more about our culture, benefits.