Interbit Data is currently seeking a Help Desk Support Specialist to help support our applications in the Health Care community. The ideal candidate will have the skills to assist our customers with a high focus on customer service.



 

Candidate Requirements:

• Strong verbal and written communication skills
  
  
  
  • Responding to requests for technical assistance via phone, voicemail or email
  
  
  • Customer interactions should be logged and for other team members to understand what information has been communicated and/or resolutions have been taken.
  
  
  • Understand when an issue needs to be escalated
  
  
  • Creation of Knowledge Base articles to share resolutions with team members
  
  
  
  


• Positive attitude with strong desire to assist people
  
  
  
  • Must have the ability to have grace under pressure even when dealing with agitated customers.
  
  
  
  


• Demonstrated ability to multi-task, work independently as well as part of a team
  
  
  
  • Help and troubleshoot multiple customers throughout the day
  
  
  • Communicate customer interactions and/or resolutions
  
  
  
  


• Strong Troubleshooting skills
  
  
  
  • Diagnose and resolve software and hardware related issues
  
  
  • Ability to research problems independently
  
  
  
  


• Working Knowledge of Windows Operating Systems
  
  
  
  • Printers
    
    
    
    • Adding, modifying and removing
    
    
    • Changing drivers
    
    
    • Troubleshooting Printer problems
    
    
    
    
  
  
  • Networking
    
    
    
    • TCP/IP
    
    
    • Setup/Change Folder Permissions
    
    
    • Setup and Interact with Mapping Drive
    
    
    
    
  
  
  • Event Logs
    
    
    
    • Review and Search
    
    
    • Understand System Error Codes and what resolutions should be taken to fix the issue.
    
    
    
    
  
  
  
  


• Services
  
  
  
  • Installation, stop and start
  
  
  
  


• VPN’s
  
  
  
  • Setup, Troubleshoot and maintain
  
  
  
  

Desirable Experience/Exposure:

• CompTIA A+ certification


• Health Care Experience
  
  
  
  • MEDITECH
  
  
  • McKesson
  
  
  • Epic
  
  
  • Cerner
  
  
  
  


• HP PCL (Printer Command Language) knowledge


• HL7
  
  
  
  • Review and analyze communication issues
  
  
  
  


• Certificates
  
  
  
  • Basic understanding of how certificates are used and work
  
  
  
  


• Exchange and/or Active Directory knowledge