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Our client is seeking a Help Desk Support Specialist to join their team. This is a contract to hire opportunity with an excellent direct client of Beacon Hill.
Title: Help Desk Support Specialist
Open to the following locations: Raleigh, NC
Duration: 3-6 months contract to hire
Client Industry: Government
Hybrid/Remote: Hybrid- 3 Days a week on site, 2 days remote (your choice)
Available Shifts: Second Shift 2pm-10pm Sun-Thurs OR Tues-Sat
Top Skills:
- Required
- 1+ year of help desk or call center experience.
- Must be able to type 45+ WPM.
- Live Chat and/or any Customer Relationship Management (CRM) software tools (Salesforce preferred).
- Must be able to obtain Public Trust Clearance.
About the role:
- Candidate applies basic helpdesk support skills, company policies, and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our clients (link removed) website.
- Provide end user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgement.
- Maintain end to end problem ownership of chat and email sessions. Candidate will be required to handle up to three chat session at one time.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting (link removed)
We look forward to working with you.
Beacon Hill. Employing the Future
Beacon Hill Technologies
