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Help Desk Support Technician (Harrisburg, PA)
We are currently looking for a Help Desk Support Technician for our client, a Commonwealth of PA entity. This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.
This is a 40 hr/week, 12-month project, onsite in Harrisburg, PA.
This is a W-2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.
Responsibilities:
Provide technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Asks users with problems to use the telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory.
Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Requirements:
1 year of experience in the following:
o Previous IT Service Desk and/or Call Center.
o Call tracking and ticketing software.
o Attentive to details and ability to be resourceful (using supplied documentation).
o Ability to support users with limited knowledge of computers, software, hardware and systems.
o Basic User & Security Group Active Directory administration.
o Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365.
o Using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation).
Please submit your resume to our network at (link removed) apply to the Help Desk Support Technician (Harrisburg, PA) role).
Please feel free to forward this project opening to others who may be interested.
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.
Compensation: $18/hr-$21/hr.
Stage 4 Solutions Inc
